INTRODUCTION

Everyone has rights over the way their personal data is collected and used. To carry out its business and provide its services, Falcona Solutions Limited collects, uses, and stores personal data about visitors to its websites. The lawful and careful treatment of your personal data is important to the success of our business and in maintaining the confidence of our customers.

“We”, “our” or “us” means Falcona Solutions Limited Our registered office is 59 – 60 Thames Street, Windsor, England, SL4 1TX.

Your personal data is protected by the Data Protection Act 2018 (the “Act”) and the UK General Data Protection Regulations (the “GDPR”) and other legislation as introduced or amended.

We are committed to transparency in the way we collect and use personal data and to meeting our data protection obligations. This Notice sets out our commitments and the basis on which we will collect and use any personal data we obtain about you or that you provide to us.

Any questions or any concerns about your personal data can be directed to the contacts detailed below.

HOW WE PROTECT YOUR INFORMATION

Protection comes from processing your personal data according to the ‘core principles’ of GDPR. We will ensure your personal data is:

  1. Processed lawfully, fairly and in a transparent manner.
  2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  3. Adequate, relevant, and limited to what is necessary for the purposes for which it is being processed.
  4. Accurate and, kept up to date, meaning that every reasonable step must be taken to ensure that inaccurate personal data is rectified or deleted without delay.
  5. Kept for no longer than is necessary for the purposes for which it is being processed.
  6. Processed in a manner that ensures appropriate security of personal data, including protection against unauthorised or unlawful processing, and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

We have policies and procedures in place to ensure that we are accountable and can demonstrate compliance with these principles.

Lawful processing

There are several ways we can process your personal data lawfully. Normally, we will ask for your consent; you are always free to decide whether to consent or not.

We may process your data to meet our legitimate interests as part of managing our business and providing you with products and services.

We may process your data to meet our legal obligations, for example compliance with tax laws etc.

We may process your data to ensure any contracts we have with you are properly executed.

Some of your more personal and confidential data e.g., information relating to your health, religion, biometrics etc. will always receive greater care. This normally includes us asking for, and receiving, your explicit consent.

Purpose

We will use your personal data to provide products, services, and information you have requested from us, and to market those or similar products and services to you.

To achieve these purposes, we require certain categories of data which include your contact information, basic identity details, and financial information should you purchase products and services from us.

To ensure our marketing is focused on your specific requirements, we may segment or profile those who purchase or express an interest in our products and services. Your interaction with our web pages will help us to better understand your requirements.

Data minimisation

We will only process the personal data required to achieve our purposes described above. By design and default will not process any unnecessary personal data.

Data accuracy

We will ensure the personal data required to achieve our purposes described above remains accurate and ‘up to date’.

We ask that you inform us if any of your personal data changes to help us achieve the necessary accuracy.

Data retention

By design and default will not process any personal data for longer than necessary.

Customer data will be retained for up to six years to meet our financial reporting obligations. Data of those who do not contract with us will be retained whilst you continue to express an interest in our products and services. Those who cease to express any interest will be deleted after 3 years.

Data security

We will take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.

We have in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction.

Should we transfer your personal data to a data processor we will carry out due diligence to establish that the processor agrees to comply with our security procedures and policies, or it has in place adequate measures itself, and only where we have appropriate data processing contracts in place.

YOUR DATA RIGHTS

Given the nature of the personal data we process, your most important data rights are likely to be …

  1. The right to withdraw consent,
  2. The right to object, and
  3. The right of access.

The UK Information Commissioner has further information on your data subject rights on their website www.ico.org.uk.

Consent. You have the right to withdraw your consent at any time. Please use the contact information below to request your withdrawal.

In addition to your right to withdraw consent, we will always ensure our email direct marketing has a simple means to unsubscribe, as required by the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PEC Regs”).

Objection. You have the right to ask us to cease processing personal data for the purpose of direct marketing. If you wish to exercise this right, please use the contact details below.

Access. You have a qualified right of access to data which we hold about you. Upon making a written request Falcona Solutions Limited will:

  • Seek to positively identify you using the minimum personal data necessary.
  • Tell you whether any personal data is being processed by us.
  • Provide a description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations or people.
  • Provide a copy of the information comprising the data; and given details of the source of the data (where this is available).

An email sent to info@falcona.co.uk is an acceptable form of written notification.

SHARING YOUR DATA

We DO share your data with our data processors to fulfil the purposes detailed above. All our processors will be contracted to provide services in accordance with UK GDPR, including providing sufficient guarantees regarding the safety of any personal data we share with them or onwards to their sub-processors.

We WILL share your data if requested by law enforcement agencies, the Government and/or legal counsel. We will however always take note of any duty of confidence we owe to you as part of our decision on whether to disclose or not.

We MAY share your data if a merger or acquisition or other change in organisational structure means that we must transfer data to a different or additional controller. We will ensure that the data are NOT used for purposes other than those for which the data was originally obtained. Our lawful basis for such data sharing will be our legitimate interests in maximising the value of any corporate sale proceeds.

DATA COLLECTED THROUGH THE USE OF OUR PRODUCTS AND SERVICES

Usage Data: Where our customers subscribe to our products and services we collect certain technical information obtained from software, systems hosting the services or products and devices accessing these products and services which do not directly identify the end user herein referred to as Usage Data. We collect this information for business analytics to identify how our products and services are used by our Customers. The extent of this collection is configurable by our customers, but as an indication, our collection of technical information that constitutes personal data includes (but is not limited to):

  • IP Address, Email address, Company Name, Device Time, Device Model, Bluetooth Information, Battery Levels, Charging State, Other Usage Statistics.

We do not collect usage details about Customer’s end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data). The information is only processed to provide the service requested by the Customer.

Location Related Information: We give our users more control over how our applications collect location data from their devices.

Whenever you elect to provide access for the location-based information while using our VLOCR Application, we collect such location data for the purposes including, but not limited to location tracking, Geo-Fencing etc..

With your consent, our Products may also collect additional asset related information such as IMEI, IMSI, Phone Number, Serial Number, etc only for the purpose necessary for support or to provide the services requested by the user.

In addition, some of the features of our VLOCR Application, may enable us to access your location to customize your experience with the Service based on your location (“Location based Services”). To use certain Location based Services, you must enable certain features of your device such as GPS, WiFi, and Bluetooth, which will enable us to identify your location through a variety of means, including GPS location, IP address, geo-fencing technology, as available. The Location-based Services feature in our Products is powered by Google Maps.

(Please make sure you check and agree with Google Maps policies and terms of use)

In case the user enables the location services and provides their express consent by way of the device settings while using our Service, our application will collect location data even when the application is running in the background.

The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application and transferred to and associated with your account in the corresponding services.

We provide our users the ability to control the types of information they collect about user’s devices. Based on how the administrator configured the run-time permissions, the data may include but is not limited to:

Access to All Files Permissions: VLOCR Application has the ability to read all your files on the device storage (including all the documents, pictures, and music), which allows the application to read a configuration file at installation. This allows for VLOCR to be deployed correctly via an MDM without requiring individual configuration on each device.

Allowing the VLOCR Application to have file system access allows you to use the full functionality for the aforementioned purpose(s).

Our VLOCR Application will request this access and you can choose to allow or deny the request as per your preference. The VLOCR Application maintains privacy by not sending or storing this data to its server. Further, the VLOCR Application doesn’t transfer or share this information with any other third-party application for any reason whatsoever.

Location Permission: If enabled, the VLOCR Application will be able to read your location data which includes access to your precise and approximate location. The location data is collected to allow your VLOCR administrator to search and locate devices. The location data captured shall never be shared by VLOCR with any other third-party application.

We will NOT share your data with other controllers for the purpose of their direct marketing.

OVERSEAS DATA TRANSFER

We do NOT routinely transfer any personal data to organisations outside of the UK or European Economic Area (“EEA”).

Personal data transferred to EEA countries will be done so based on UK adequacy regulations.

Should we require to transfer your data outside of the UK and EEA, we will ensure appropriate safeguards are in place e.g., EU standard contractual clauses with UK Addendum and/or the UK International Data Transfer Agreement.

AUTOMATED DECISION MAKING

To assist in our marketing, we may use cookies (or similar web technologies) to automatically identify the products and services you show an interest in on our website(s). This profiling will help us to focus our marketing, helping ensure your only receive information relevant to your needs.

We will not use this personal data to make any automated decisions which might have significant or legal effects.

COOKIES

To comply with our legal obligations, we must ensure that when visiting our site(s) you are made aware of our use of cookies, the consequences of this, and that you made a positive action to show us that you wanted to accept any non-essential cookies.

We want our websites and social media platforms to work hard for us, and that means understanding how well visitors can navigate our sites and find the information and guidance they are searching for. To do this we use third-party providers of analytics services e.g., Google and GA4, to help us identify how people found our website, what pages they visited and what actions they took on certain pages.

If, after having consented to non-essential cookies, you would like to remove or block these, you can delete these cookies from your browser and change your permissions using your browser specific controls.

For full details of the cookies we MAY deploy, see our cookie table below.

COMPLAINTS

We trust that we will be able to resolve any data issues you may have. Please contact us at info@falcona.co.uk in the first instance.

If you would like to make a complaint to the UK regulator, their contact details can be found on their website at www.ico.org.uk.

CONTACT US

Our mailing address is.

Falcona Solutions Limited
59 – 60 Thames Street, Windsor, England, SL4 1TX

The data protection officer (senior responsible individual) is Jacob Boston.

Our email address is: info@falcona.co.uk

COOKIE TABLE

CookieDomainTypePurposeExpiry
collectGoogleStatistical/analyticalUsed to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channelsSession
_gaGoogleStatistical/analyticalRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.399 days
_gatGoogleStatistical/analyticalUsed by Google Analytics to throttle request rate1 day
_gidGoogleStatistical/analyticalRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 day
rc::aGoogleNecessaryThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their websitePersistent
YSCYoutubeAdvertisementYoutube sets this cookie to track the views of embedded videos on Youtube pages.Session
VISITOR_INFO1_LIVEYoutubeAdvertisementYouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.5 months 27 days
_lfaLead FeederMarketingThis cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address.1 year

PRIVACY NOTICE last updated 04/04/2024

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